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刚注册就被封禁！？Netlify刚注册就被封禁的解决方法

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最近，我想将整个零神网站的项目从Vercel迁移至Netlify，但是我很快就发现一件奇怪的事情，那就是无法使用Github登录Netlify。

自我检查

我可以很确信的是，我并没有使用Github或者它所绑定的邮箱注册过Netlify。邮箱收件箱中也没有Netlify所发送的任何邮件。所以，我应该没问题吧？

确信我没注册后，我采用了邮箱的方式登录Netlify。它确实让我注册，那我就顺着注册了。可是在验证完成邮箱后，我就被告知我的账户被封禁了。

封禁的猜测

封禁的提示是此账户因为滥用违反了他们的规定。所以应该是我所使用的网络可能不太干净的缘故，在这种网络中注册账户可能会被判定一人多号的滥用嫌疑。

申诉

好在封禁提示页面有让我填写信息，进行申诉。

第一次申诉

于是我简单的在里面填写了我是无辜的，巴拉巴拉的。但很快我就收到了一份邮件。

Your case with Netlify Support (xxxxxx) has a new response, included below. If you have any follow-up questions or comments, please reply to this email.

Hello,

Please note that the email address support@netlify.zendesk.com has been retired. For this and future support requests, please contact us through help@support.netlify.com. In case you are attempting to report a fraudulent, illegal, or otherwise problematic website that we host, please e-mail fraud@netlify.com directly. In case you are attempting to report a copyright infringement related to website that we host, please email copyright@netlify.com directly.

Thank you.

好吧，这回复的都是啥跟啥嘛。这不还得需要我重新通过邮件进行申诉嘛=-=，之前的封禁页面申诉就是没啥用。

第二次申诉

由于我不太喜欢扯皮，那样花费的时间很长，所以我在网络上搜索了相关的信息，最终总结是：

这次我也不通过封禁页面进行申诉了，采用第一次申诉回复邮件中的地址 help@support.netlify.com ，通过邮件来申诉。(以下全都是通过百度翻译来进行的)

Hello, after I registered my account, I was prompted that my account was disabled. I need your help to unblock it.
I haven’t logged into the dashboard to perform any operations since I registered, so I believe you shouldn’t disable my account.
I am using Netlify to deploy a static web blog generated by Hexo and a commenting system for static blogs called Waline. I believe the operations I intend to perform should not violate your Netlify Terms of Use Agreement.

很快就收到了回复啊。

Hi Xieyu,

Thanks for reaching out — we’ve received your request and opened ticket #xxxxxxx.

Someone from our support team will get back to you as soon as we can. To help us move quickly, please make sure your original message includes any relevant details like site names, URLs, and error messages.

While you wait, you can ask our generative AI assistant, Ask Netlify, for a quick answer.

You can send updates or follow-up questions simply by replying to this email — we’ll keep the conversation on the same ticket.

所以，就只能等待了。这封邮件是我5月28号晚上6：45收到的,你们要不要猜猜看我什么时候收到后续的回复呢？

账户恢复

其实等待时间还是比较久的，但并没有网络上所传的三天左右那么久。我是在当天晚上10：13收到了他们的处理结果。

Hello, if your account is already functioning properly you can ignore this message.

Otherwise your account has been activated. We do recommend that you change your password and enable 2FA as a part of this process.

Please note that sometimes there is a subsequent login issue with GitHub. The usual solution for this issue is the following steps.

  1. Login to Netlify using the email address and password only. If you do not have a password configured, you can add one by using the password reset form.

  2. Once logged into Netlify with the email address and password, then change the GitHub account associated with this email address here: https://app.netlify.com/user/settings#connected-accounts

  3. Log out of Netlify.

Once this is done, you should be able to log into Netlify using GitHub or the email address. Both methods of login should work now. If they do not or if there are any other questions, please let us know.

Thank you,

Netlify Fraud & Abuse

总结

其实，我们遇到这种事情应该是非常常见的。毕竟看看我们这里的网络环境，本来IPv4的地址就不充裕的，每个IP后头可能就是一整个小区、街道或者是社区的用户，这种情况因为滥用被封禁的概率是很大的。

解决办法要不就是去找一个商宽或者是干净的代理，但是代价就是很多很多的钱。对于我来说，最简单的办法就是向他们进行申诉了。